You’re officially booked and we are pumped to be part of your vendor team! Rest assured, we’re going to make it an awesome time that will be memorable and fun for you and your guests! Thank you for trusting us to be part of your wedding!

Here are some things you need to know to make this ride even smoother:

• How to get ahold of us: Your portal is the best way to reach us to make changes or communicate. Should you misplace any contact information just reach out to us at info@exceptional-entertainment.com

• Availability: Everything with our team can be done via video chat or over the phone but if you want to meet in person, just let us know. Most of our meetings are weekday evenings. Weekend meetings are typically not available due to our event schedule.

• Emails from us: You will get various emails along the way. Some are reminders to do things like complete your to-do list, others are offering an amazing service you may not know you needed, and others are tips/helpful info. We like to stay in touch! One last thing, you will get an email from us AFTER the event as well, and we love reviews (hint, hint).

• To-Do List: You will find a to-do list in your portal that needs to be filled out. This will give us all the information we need in order to customize your experience. This is where you’ll be able to pick out your backdrop, props, and much more. If you have any questions just let us know.

• Meals: You are not required to feed your photo booth attendant(s). We won’t starve. If you would like us to eat, we will do it quickly with the other vendors and out of sight of guests.

• Arrival/set-up: We typically arrive about 1 to 2 hours before the event.

• Requirements: As per the contract, we will need a 6’x9’ space, power within 25ft, and an internet connection(at least 1MB/sec).

• Gratuities: Tipping is totally up to you! We typically see 10-20% tips if you feel your attendant(s) were amazing.