You’re officially booked and we are pumped to be part of your vendor team! Rest assured, we’re going to make it an awesome event that will be memorable and fun for you and your guests! Thank you for trusting us to be part of your event!

Here are some things you need to know to make this ride even smoother:

• How to get ahold of us: Your portal is the best way to reach your DJ to make changes or communicate. Should you misplace any contact information just reach out to us at info@exceptional-entertainment.com

• Availability: Everything with our team can be done via video chat or over the phone but if you want to meet in person, just let your DJ know. Most of our meetings are weekday evenings. Weekend meetings are typically not available due to our event schedule.

• Emails from us: You will get various emails along the way. Some are reminders to do things like fill out your planners, others are offering an amazing service you may not know you needed, and others are tips/helpful info. We like to stay in touch! One last thing, you will get an email from us AFTER the event as well, and we love reviews (hint, hint).

• To-Do List: You will find a to-do list in your portal that needs to be filled out. Every event is different and we will do whatever you’d like. This is simply what we have found works best. Your DJ will go over your timeline with you 2 weeks before your event. If there is something in your to-do list you don’t want to do, we’ll simply remove it.

• Meals: You are not required to feed the DJ. We won’t starve. If you would like us to eat, we will do it quickly with the other vendors and out of sight of guests.

• Arrival/set-up: We typically arrive about 2 to 3 hours before the event.

• Requirements: As per the contract, we need a 16’x6’ space for our booth(no table required) & power within 25ft. If you have booked our photo booth services we will need a 6’x9’ space, power within 25ft, and an internet connection(at least 1MB/sec).

• Gratuities: Tipping is totally up to you! We typically see 10-20% tips if the DJ was amazing.

• The Music: Of course, this is the most important thing to us, heck, we are DJs. If it’s important to you, take some time to work on your online planner, or send us the link to your favorite Spotify playlist. Speaking of, check out some of ours right here.